Carmichael Ford
Carmichael Ford
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    Carmichael Ford
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    Carmichael Ford

    77 Charters Towers Road, Townsville QLD 4812
    (07) 4750 0500
    relationships@carmichaelford.com.au
    • Home
    • Our Stock
      • Showroom
      • Book A Test Drive
      • New Cars
      • Used Cars
      • Demonstrator
    • Offers
      • National Offers
      • Dealership Offers
    • Finance
      • Ford Finance
      • Guaranteed Future Value
    • Owners
      • Vehicle Sanitisation
      • Service
      • Parts
      • Warranties
      • Ford Insurance
      • Roadside Assistance
      • Accessories
      • Fleet
    • Trade-In
    • Book Service
    • About Us
      • Contact Us
      • Meet The Team
      • Latest News

    Meet the Team

    The Leadership Team

    Gary Lewis

    Carmichael Ford
    Dealer Principal
    Back in 1993 I began my journey with the team at Carmichael Ford. Starting as a first year apprentice, I spent the next three and a half years working with and under some great people who did their best to turn me into a great mechanic. It was not long after finishing my apprenticeship though, that I was offered an opportunity to move into a Service Advisor role. (Still unsure if this was because I showed promise in the role, or they needed a reason to move me off the tools.) I spent 18 months in that role before being promoted to Service Manager in 1998. I married my beautiful wife, Rebecca, in 1999, and I had two children, Maddie and Coop, and was blessed with one wonderful child and another one… I will let you decide which one is which. Both of whom work in the business today whilst completing their university studies. Luckily for our marriage, Bec is a Midwife, as we would not be still together now if we worked together. In 2007, the company expanded to encompass the Ford Dealership in Mackay. My family, two dogs, two cats and I relocated as I took on the position of Dealer Principal of Powerhouse Ford and partner of the group. This move was one that lasted for six years until Townsville called and it was time to move back home. So here I am today, as Dealer Principal and Director of Carmichael Ford. A job which I enjoy immensely, working with an amazing team of people who are like a family. I have the ability to meet so many new people every day and some of our clients have become genuine friends over the last 28 years. Next time you are in the area, feel free to pop in and say hi.
    0747500500
    Email Me

    Helen Kelly

    Carmichael Ford
    Financial Controller
    0747500500
    Email Me

    Matt Spencer

    New Vehicles Sales Department
    General Sales Manager
    Born in the UK (said like Bruce Springsteen for the oldies out there), I joined the military after leaving school way back in 1986, throwing myself out of aeroplanes for a living… I served full time, part time and ended up instructing cadets until 1994 when I started within the automotive industry. During this time I met my best friend and wife of 30 years and had two wonderful whipper snippers, Leah now 29 and Matt Jnr now 27, both of whom have spread their wings and started life’s journey. My first role within the automotive industry was sales with a large reputable automotive glazing company, after just 6 months I was offered promotion to branch manager with my own site in Warrington, Cheshire (Go the Warrington Wolves 😊). I built the branch with 2 sales reps, 6 mobile techs on the road, 2 base fitter techs, 1 radio fitter and 1 regional trainer and I spent 9 enjoyable years until we decided to pick up sticks and emigrate to “the Land Down Under” in 2003, straight to chilly Townsville. I was offered branch manager of Novus windscreens, again building the company until 2007 where I switched to dealership land as a sales manager with Volkswagen, working my way up to General Manager of VW passenger, VW Commercial and Skoda. After 12 hard years and reaching the ripe old age of 50, my wife and I decided we needed a sabbatical, we both gave up our jobs, bought a boat and took some time off for ourselves to chill out for a few months, it was about this time Andrew and Gary dropped me a line and asked me for a coffee and a chat. Which brings me to today and writing this little bio, I was very kindly offered a role from Gary and Andrew and started with Carmichael Ford in January of this year. I have spent the last 25 years in the auto industry, met many great people along the way, all of which I have learned from and still learn from. Here at Carmichael Ford I am loving it, such a great friendly family atmosphere and every day is living the dream.
    0747500566
    Email Me
    OP

    Owen Petersen

    Service Department
    Service Manager
    0747500402
    Email Me

    Rhett Brown

    Parts Department
    Parts Manager
    0747500417
    Email Me
    JH

    Jenna Heidke

    Parts & Service - Ayr Branch
    Ayr Branch Manager
    0747904950
    Email Me
    The New Vehicles Sales Team

    Matt Spencer

    New Vehicles Sales Department
    General Sales Manager
    Born in the UK (said like Bruce Springsteen for the oldies out there), I joined the military after leaving school way back in 1986, throwing myself out of aeroplanes for a living… I served full time, part time and ended up instructing cadets until 1994 when I started within the automotive industry. During this time I met my best friend and wife of 30 years and had two wonderful whipper snippers, Leah now 29 and Matt Jnr now 27, both of whom have spread their wings and started life’s journey. My first role within the automotive industry was sales with a large reputable automotive glazing company, after just 6 months I was offered promotion to branch manager with my own site in Warrington, Cheshire (Go the Warrington Wolves 😊). I built the branch with 2 sales reps, 6 mobile techs on the road, 2 base fitter techs, 1 radio fitter and 1 regional trainer and I spent 9 enjoyable years until we decided to pick up sticks and emigrate to “the Land Down Under” in 2003, straight to chilly Townsville. I was offered branch manager of Novus windscreens, again building the company until 2007 where I switched to dealership land as a sales manager with Volkswagen, working my way up to General Manager of VW passenger, VW Commercial and Skoda. After 12 hard years and reaching the ripe old age of 50, my wife and I decided we needed a sabbatical, we both gave up our jobs, bought a boat and took some time off for ourselves to chill out for a few months, it was about this time Andrew and Gary dropped me a line and asked me for a coffee and a chat. Which brings me to today and writing this little bio, I was very kindly offered a role from Gary and Andrew and started with Carmichael Ford in January of this year. I have spent the last 25 years in the auto industry, met many great people along the way, all of which I have learned from and still learn from. Here at Carmichael Ford I am loving it, such a great friendly family atmosphere and every day is living the dream.
    0747500566
    Email Me
    CC

    Chase Coyne

    New Vehicles Sales Department
    NEW VEHICLES SALES REPRESENTATIVE
    0747500585
    Email Me

    Cooper Lewis

    New Vehicles Sales Department
    Fleet Sales Representative
    I've been with Carmichael Ford since 2018, however have grown up in and around the business over the years. Working in the Fleet Sales role is a rewarding experience that allows me to meet new clients every day, and continue to build on and grow relationships with people who have been customers of our Dealership since before I was born. In my free time, I enjoy coaching rowing on the Ross River, as well as getting out for a row myself when time allows. I'm a Townsville local, and love everything that Townsville has to offer.
    0747500560
    0418647181
    Email Me
    DS

    Dylan Southwell

    New Vehicles Sales Department
    NEW VEHICLES SALES REPRESENTATIVE
    0747500531
    0427900531
    Email Me
    JB

    Justin Bonner

    New Vehicles Sales Department
    NEW VEHICLES SALES REPRESENTATIVE
    0747500585
    Email Me
    MG

    Mitch Grady

    New Vehicles Sales Department
    NEW VEHICLES SALES CADET
    0747500585
    Email Me

    Rob Jarvis

    New Vehicles Sales Department
    New VEHICLES Sales Representative
    Some of you may know me as “The Canadian guy”. I started my sales career at Carmichael-Ford back in 2008 and previously worked in hospitality and film & TV in Sydney and Toronto, Canada. Being a people business that Carmichael-Ford is I believe that being relatable is so important. I’m not that stereotypical sales shark whom your Great-Uncle Frank warns you about before you walk in the dealership. I’m a real person just like you who forgets his lunch at home. I also have to juggle the school drop-offs with my Wife and make sure our 11 year old remembers his school hat. Just like you, I also have to deal with the cane toads in the backyard so the dog doesn’t lick them. If you’re in Defence, we’ll have a good chat too as I have close family members posted here in Townsville and have a good understanding of your greater family and community here in our garrison town. Please look me up next time you pop in!
    0747500555
    0429800555
    Email Me
    WK

    Wayne Kelly

    New Vehicles Sales Department
    Sales Business Manager
    0747500553
    Email Me
    ET

    Emily Tonion

    New Vehicles Sales Department
    Aftercare Consultant
    0747500506
    Email Me
    The Used Vehicles Sales Team
    NB

    Nigel Batt

    Used Vehicles Sales Department
    Used Vehicles Sales Manager
    0747500587
    Email Me
    CM

    Casey Murray

    Used Vehicles Sales Department
    Used Vehicles Sales Cadet
    0747500586
    Email Me
    The Service Team
    OP

    Owen Petersen

    Service Department
    Service Manager
    0747500402
    Email Me

    Natalie Lewis

    Service Department
    Customer Service Manager
    In 2005 I started on my adventure with the Carmichael Ford team working as a receptionist and Customer Liaison Officer, which I enjoyed thoroughly until I moved into Service Advising for five years. It was 2010 when I was offered the position of Marketing Manager which I soon found was not my strong suit as I missed the interactions with my customers. In March 2011 the opportunity arose to be promoted to the Service Manager at Powerhouse Ford in Mackay. So I packed up my life into a few suitcases (and trucks) and moved down to Mackay. I spent this time improving my management skills and exploring a new world until Townsville called, and it was time to come back home and join my family again. I started back in Townsville as the Service Manager at Mercedes Benz. I gained a lot of experience in all of these changes as well as becoming the Service Manager at the Motolife Dealership. In 2016 I returned to Carmichael Ford as Customer Service Manager and so after 14 years with the company, here I am today, the Service Manager of Carmichael Ford. I thrive, working with such a great team who have become family, and the wonderful customers that I have built long term relationships with. I have the privilege of meeting many new customers each and every day. Next time you’re in the area feel free to pop in and say hi.
    0747500507
    Email Me
    CB

    Cameron Bawden

    Service Department
    CUSTOMER SERVICE REPRESENTATIVE
    0747500444
    Email Me

    Morgan Osborne

    Service Department
    Customer Service Representative
    0747500557
    Email Me

    Kiara Carloff

    customer service representative
    0747500444
    Email Me
    KP

    Krystal Porter

    Service Department
    Service Receptionist
    0747500444
    Email Me

    Brodie Flynn

    Service Department
    Workshop Foreman
    Email Me
    The Parts Team

    Rhett Brown

    Parts Department
    Parts Manager
    0747500417
    Email Me
    AS

    Andrew Stupple

    Parts Department
    Parts Interpreter
    0747500400
    Email Me
    DD

    David Dolan

    Parts Interpreter
    0747500403
    Email Me

    Braedan Nemec

    Parts Department
    Parts Interpreter
    0747500534
    Email Me
    The Ayr Team
    JH

    Jenna Heidke

    Parts & Service - Ayr Branch
    Ayr Branch Manager
    0747904950
    Email Me
    LO

    Linda O'Brien

    Parts & Service - Ayr Branch
    Customer Service Representative
    07 4790 4932
    Email Me
    AR

    Alyce Robinson

    Parts & Service - Ayr Branch
    Parts Interpreter
    Email Me

    Meet the Team

    The Leadership Team

    Gary Lewis

    Dealer Principal

    Helen Kelly

    Financial Controller

    Matt Spencer

    General Sales Manager
    OP

    Owen Petersen

    Service Manager

    Rhett Brown

    Parts Manager
    JH

    Jenna Heidke

    Ayr Branch Manager
    The New Vehicles Sales Team

    Matt Spencer

    General Sales Manager
    CC

    Chase Coyne

    NEW VEHICLES SALES REPRESENTATIVE

    Cooper Lewis

    Fleet Sales Representative
    DS

    Dylan Southwell

    NEW VEHICLES SALES REPRESENTATIVE
    JB

    Justin Bonner

    NEW VEHICLES SALES REPRESENTATIVE
    MG

    Mitch Grady

    NEW VEHICLES SALES CADET

    Rob Jarvis

    New VEHICLES Sales Representative
    WK

    Wayne Kelly

    Sales Business Manager
    ET

    Emily Tonion

    Aftercare Consultant
    The Used Vehicles Sales Team
    NB

    Nigel Batt

    Used Vehicles Sales Manager
    CM

    Casey Murray

    Used Vehicles Sales Cadet
    The Service Team
    OP

    Owen Petersen

    Service Manager

    Natalie Lewis

    Customer Service Manager
    CB

    Cameron Bawden

    CUSTOMER SERVICE REPRESENTATIVE

    Morgan Osborne

    Customer Service Representative

    Kiara Carloff

    customer service representative
    KP

    Krystal Porter

    Service Receptionist

    Brodie Flynn

    Workshop Foreman
    The Parts Team

    Rhett Brown

    Parts Manager
    AS

    Andrew Stupple

    Parts Interpreter
    DD

    David Dolan

    Parts Interpreter

    Braedan Nemec

    Parts Interpreter
    The Ayr Team
    JH

    Jenna Heidke

    Ayr Branch Manager
    LO

    Linda O'Brien

    Customer Service Representative
    AR

    Alyce Robinson

    Parts Interpreter

    Gary Lewis

    Dealer Principal
    Back in 1993 I began my journey with the team at Carmichael Ford. Starting as a first year apprentice, I spent the next three and a half years working with and under some great people who did their best to turn me into a great mechanic. It was not long after finishing my apprenticeship though, that I was offered an opportunity to move into a Service Advisor role. (Still unsure if this was because I showed promise in the role, or they needed a reason to move me off the tools.) I spent 18 months in that role before being promoted to Service Manager in 1998. I married my beautiful wife, Rebecca, in 1999, and I had two children, Maddie and Coop, and was blessed with one wonderful child and another one… I will let you decide which one is which. Both of whom work in the business today whilst completing their university studies. Luckily for our marriage, Bec is a Midwife, as we would not be still together now if we worked together. In 2007, the company expanded to encompass the Ford Dealership in Mackay. My family, two dogs, two cats and I relocated as I took on the position of Dealer Principal of Powerhouse Ford and partner of the group. This move was one that lasted for six years until Townsville called and it was time to move back home. So here I am today, as Dealer Principal and Director of Carmichael Ford. A job which I enjoy immensely, working with an amazing team of people who are like a family. I have the ability to meet so many new people every day and some of our clients have become genuine friends over the last 28 years. Next time you are in the area, feel free to pop in and say hi.
    0747500500
    Email Me
    vCard

    Helen Kelly

    Financial Controller
    0747500500
    Email Me
    vCard

    Matt Spencer

    General Sales Manager
    Born in the UK (said like Bruce Springsteen for the oldies out there), I joined the military after leaving school way back in 1986, throwing myself out of aeroplanes for a living… I served full time, part time and ended up instructing cadets until 1994 when I started within the automotive industry. During this time I met my best friend and wife of 30 years and had two wonderful whipper snippers, Leah now 29 and Matt Jnr now 27, both of whom have spread their wings and started life’s journey. My first role within the automotive industry was sales with a large reputable automotive glazing company, after just 6 months I was offered promotion to branch manager with my own site in Warrington, Cheshire (Go the Warrington Wolves 😊). I built the branch with 2 sales reps, 6 mobile techs on the road, 2 base fitter techs, 1 radio fitter and 1 regional trainer and I spent 9 enjoyable years until we decided to pick up sticks and emigrate to “the Land Down Under” in 2003, straight to chilly Townsville. I was offered branch manager of Novus windscreens, again building the company until 2007 where I switched to dealership land as a sales manager with Volkswagen, working my way up to General Manager of VW passenger, VW Commercial and Skoda. After 12 hard years and reaching the ripe old age of 50, my wife and I decided we needed a sabbatical, we both gave up our jobs, bought a boat and took some time off for ourselves to chill out for a few months, it was about this time Andrew and Gary dropped me a line and asked me for a coffee and a chat. Which brings me to today and writing this little bio, I was very kindly offered a role from Gary and Andrew and started with Carmichael Ford in January of this year. I have spent the last 25 years in the auto industry, met many great people along the way, all of which I have learned from and still learn from. Here at Carmichael Ford I am loving it, such a great friendly family atmosphere and every day is living the dream.
    0747500566
    Email Me
    vCard
    OP

    Owen Petersen

    Service Manager
    0747500402
    Email Me
    vCard

    Rhett Brown

    Parts Manager
    0747500417
    Email Me
    vCard
    JH

    Jenna Heidke

    Ayr Branch Manager
    0747904950
    Email Me
    vCard

    Matt Spencer

    General Sales Manager
    Born in the UK (said like Bruce Springsteen for the oldies out there), I joined the military after leaving school way back in 1986, throwing myself out of aeroplanes for a living… I served full time, part time and ended up instructing cadets until 1994 when I started within the automotive industry. During this time I met my best friend and wife of 30 years and had two wonderful whipper snippers, Leah now 29 and Matt Jnr now 27, both of whom have spread their wings and started life’s journey. My first role within the automotive industry was sales with a large reputable automotive glazing company, after just 6 months I was offered promotion to branch manager with my own site in Warrington, Cheshire (Go the Warrington Wolves 😊). I built the branch with 2 sales reps, 6 mobile techs on the road, 2 base fitter techs, 1 radio fitter and 1 regional trainer and I spent 9 enjoyable years until we decided to pick up sticks and emigrate to “the Land Down Under” in 2003, straight to chilly Townsville. I was offered branch manager of Novus windscreens, again building the company until 2007 where I switched to dealership land as a sales manager with Volkswagen, working my way up to General Manager of VW passenger, VW Commercial and Skoda. After 12 hard years and reaching the ripe old age of 50, my wife and I decided we needed a sabbatical, we both gave up our jobs, bought a boat and took some time off for ourselves to chill out for a few months, it was about this time Andrew and Gary dropped me a line and asked me for a coffee and a chat. Which brings me to today and writing this little bio, I was very kindly offered a role from Gary and Andrew and started with Carmichael Ford in January of this year. I have spent the last 25 years in the auto industry, met many great people along the way, all of which I have learned from and still learn from. Here at Carmichael Ford I am loving it, such a great friendly family atmosphere and every day is living the dream.
    0747500566
    Email Me
    vCard
    CC

    Chase Coyne

    NEW VEHICLES SALES REPRESENTATIVE
    0747500585
    Email Me
    vCard

    Cooper Lewis

    Fleet Sales Representative
    I've been with Carmichael Ford since 2018, however have grown up in and around the business over the years. Working in the Fleet Sales role is a rewarding experience that allows me to meet new clients every day, and continue to build on and grow relationships with people who have been customers of our Dealership since before I was born. In my free time, I enjoy coaching rowing on the Ross River, as well as getting out for a row myself when time allows. I'm a Townsville local, and love everything that Townsville has to offer.
    0747500560
    0418647181
    Email Me
    vCard
    DS

    Dylan Southwell

    NEW VEHICLES SALES REPRESENTATIVE
    0747500531
    0427900531
    Email Me
    vCard
    JB

    Justin Bonner

    NEW VEHICLES SALES REPRESENTATIVE
    0747500585
    Email Me
    vCard
    MG

    Mitch Grady

    NEW VEHICLES SALES CADET
    0747500585
    Email Me
    vCard

    Rob Jarvis

    New VEHICLES Sales Representative
    Some of you may know me as “The Canadian guy”. I started my sales career at Carmichael-Ford back in 2008 and previously worked in hospitality and film & TV in Sydney and Toronto, Canada. Being a people business that Carmichael-Ford is I believe that being relatable is so important. I’m not that stereotypical sales shark whom your Great-Uncle Frank warns you about before you walk in the dealership. I’m a real person just like you who forgets his lunch at home. I also have to juggle the school drop-offs with my Wife and make sure our 11 year old remembers his school hat. Just like you, I also have to deal with the cane toads in the backyard so the dog doesn’t lick them. If you’re in Defence, we’ll have a good chat too as I have close family members posted here in Townsville and have a good understanding of your greater family and community here in our garrison town. Please look me up next time you pop in!
    0747500555
    0429800555
    Email Me
    vCard
    WK

    Wayne Kelly

    Sales Business Manager
    0747500553
    Email Me
    vCard
    ET

    Emily Tonion

    Aftercare Consultant
    0747500506
    Email Me
    vCard
    NB

    Nigel Batt

    Used Vehicles Sales Manager
    0747500587
    Email Me
    vCard
    CM

    Casey Murray

    Used Vehicles Sales Cadet
    0747500586
    Email Me
    vCard
    OP

    Owen Petersen

    Service Manager
    0747500402
    Email Me
    vCard

    Natalie Lewis

    Customer Service Manager
    In 2005 I started on my adventure with the Carmichael Ford team working as a receptionist and Customer Liaison Officer, which I enjoyed thoroughly until I moved into Service Advising for five years. It was 2010 when I was offered the position of Marketing Manager which I soon found was not my strong suit as I missed the interactions with my customers. In March 2011 the opportunity arose to be promoted to the Service Manager at Powerhouse Ford in Mackay. So I packed up my life into a few suitcases (and trucks) and moved down to Mackay. I spent this time improving my management skills and exploring a new world until Townsville called, and it was time to come back home and join my family again. I started back in Townsville as the Service Manager at Mercedes Benz. I gained a lot of experience in all of these changes as well as becoming the Service Manager at the Motolife Dealership. In 2016 I returned to Carmichael Ford as Customer Service Manager and so after 14 years with the company, here I am today, the Service Manager of Carmichael Ford. I thrive, working with such a great team who have become family, and the wonderful customers that I have built long term relationships with. I have the privilege of meeting many new customers each and every day. Next time you’re in the area feel free to pop in and say hi.
    0747500507
    Email Me
    vCard
    CB

    Cameron Bawden

    CUSTOMER SERVICE REPRESENTATIVE
    0747500444
    Email Me
    vCard

    Morgan Osborne

    Customer Service Representative
    0747500557
    Email Me
    vCard

    Kiara Carloff

    customer service representative
    0747500444
    Email Me
    vCard
    KP

    Krystal Porter

    Service Receptionist
    0747500444
    Email Me
    vCard

    Brodie Flynn

    Workshop Foreman
    Email Me
    vCard

    Rhett Brown

    Parts Manager
    0747500417
    Email Me
    vCard
    AS

    Andrew Stupple

    Parts Interpreter
    0747500400
    Email Me
    vCard
    DD

    David Dolan

    Parts Interpreter
    0747500403
    Email Me
    vCard

    Braedan Nemec

    Parts Interpreter
    0747500534
    Email Me
    vCard
    JH

    Jenna Heidke

    Ayr Branch Manager
    0747904950
    Email Me
    vCard
    LO

    Linda O'Brien

    Customer Service Representative
    07 4790 4932
    Email Me
    vCard
    AR

    Alyce Robinson

    Parts Interpreter
    Email Me
    vCard

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    Carmichael Ford
    Meet The Team
    Townsville
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